Multi-city Concierge: How Monsieur Major Coordinates Four Cleaning Teams and Fifteen Owners with smartiz

Managing a short-term renal (STR ) business alone already requires being everywhere at once. Managing it across multiple cities, with different cleaning teams in each, owners waiting for their numbers, and guests writing at all hours, multiplies the chances of forgetting something. Most managers in this situation end up hiring someone or accepting that they can no longer track everything.

Pierre-Henri, founder of Monsieur Major, manages properties in Marseille, Megève, and Metz and remains the direct point of contact for each of his guests and owners. He relies on smartiz—whose founders know this daily grind from having lived it in their own concierge business—to ensure that messages, schedules, and owner tracking run without him.

Monsieur Major

Pierre-Henri comes from a luxury hospitality background. In 2017, he created a private concierge service in Marseille for individuals and companies. Two years later, owners asked him to manage their properties, and rental management—Monsieur Major Propriétés—became his second activity. Today, he manages around twenty properties for fifteen owners across three cities, with four cleaning teams: two in Marseille, one in Metz, and one in Megève, totalling about ten people, plus technical teams for interventions.

He insists on remaining the primary contact for his clients. For him, availability and responsiveness define service quality, and he wants to offer travellers from around the world the best possible stay. This requires being reachable at all times, across three cities.

Why smartiz

Before smartiz, Pierre-Henri was already using WhatsApp with his guests. His messages were prepared, but he sent them one by one. He manually transmitted schedules and instructions to each cleaning team. The time spent mattered less than the anxiety: forgetting a piece of information, making a mistake, or missing a cleaning. He had to remain constantly alert.

He had already implemented other management tools. Setting up smartiz required significantly less work: once the property information is entered, everything is sent automatically. He now adds a property without assistance and asks his questions to smartiz support via text or voice, receiving an immediate initial response.

Before, after

What Pierre-Henri put in place

Messages and schedules tracked from the phone

Messages to guests are sent automatically. Cleaning and technical teams receive their schedules and interventions via WhatsApp. Pierre-Henri checks from his phone that messages are sent and cleanings are completed. Summer is his busiest period; this year, he didn't need to open his computer to check the schedule or arrivals.

With smartiz, I've gained peace of mind: guest messages, team schedules—I almost don't need to think about them anymore.

Owners who see everything before the invoice

At Monsieur Major, the owner directly collects rental income, is a co-host on Airbnb, and has access to Booking. Pierre-Henri made this choice for the sake of transparency.

With smartiz, each of the fifteen owners receives a personal link to their space. There, they can view their income for the previous and current months, the reservation calendar across all platforms, and can request to block dates for their own stays. For each stay, they see the guest's name and the reservation amount, allowing them to compare with what they receive from the platforms. When the concierge invoice arrives at the beginning of the month, they have already verified the amounts.

Pierre-Henri follows three signs to know if his owners are satisfied: they don't reach out to him, invoices are paid on time, and they are not disputed.

Each owner has their own personal access: they track their income in real-time and their reservation calendar.

A cost that follows activity

smartiz is billed per reservation. For Pierre-Henri, this limits the risk when starting out: the cost follows the volume of activity, with no commitment to a specific number of properties.

Results

Over hundreds of bookings, Monsieur Major's Google rating remains at 4.9 out of 5. smartiz has sent over 3,500 messages and produced 300 cleaning and maintenance reports. The platform's data represents nearly a week of work saved per month. He remains at the center of his business and says it himself: the anxiety hasn't totally disappeared. But messages, schedules, and owner tracking no longer depend on his constant vigilance.

A complete, simple tool that truly changes daily life.

What's next?

Pierre-Henri is preparing for the winter season in Megève and plans to continue growing in other cities with the same organisation: local teams, a single point of contact, and messages, schedules, and owner tracking handled by smartiz.

His recommendation

To a concierge service that is hesitating, Pierre-Henri offers three arguments. The first is financial: with pay-per-reservation, the risk is limited, and testing costs almost nothing. The second relates to the product itself: everything goes through messages, and smartiz brings guests, teams, and owners together in one place. It is, he says, the tool he would have liked to develop. The third is his experience: to try it is to adopt it. The only risk he sees for a colleague is no longer being able to do without it.